We’ll notify you by email when there’s a new response to your case. Integrate your Ecommerce* sales with your accounting system in QuickBooks or Xero. If you’re used to emailing us when you need help, you’ll find that’s no longer the way to get in touch: if you do send us an email, you’ll receive a reply asking you to log in with your Xero credentials and raise a case at support.xero.com. AU Payroll: Westpac - ABA Import Errors. copyright: xero / silicon bullet. My learning in Xero Central. We help you to build your confidence and skills in using Xero alongside key professional skills such as leadership, communication, wellbeing and sustainability. Get a real-time view of your cashflow. Instead, you chose to kill a convenient, customer-friendly way of obtaining support. We will provide updates as necessary. Xero is world-leading online accounting software built for small business. All apps will use the same authentication flow. Shop Verizon smartphone deals and wireless plans on the largest 4G LTE network. There you’ll see who’s assigned to your case, its status, the expected response time, and a record of your conversations with your support specialist. Then, when your question has a reply, it’s ‘answered’. As with any release, we’ll be closely monitoring performance and feedback and continue to build out further functionality to improve the support we’re able to provide. We don't outsource. But if you need to share the details, you could take a screenshot or copy and paste the answer and email it to them. When you're looking for answers, start by searching the support articles in Xero Central. Log in anytime, anywhere on your Mac, PC, tablet or phone to get a real-time view of your cash flow. We understand that the need to log in is an extra step compared to email but the benefit of being able to see the live status and expected response time is a big win. How to set individual Xero account codes for products and services. Apply and we’ll get in touch to talk about next steps. Watch a short demo to see how using My cases in Xero Central provides a better, more secure way to get help from Xero and to view and manage your support cases. At the moment, My cases in Xero Central is a one-to-one conversation between you and Xero. You can get there via the help icon in your Xero product, or by going direct to. I had a query and it was efficiently and effectively answered by a human who knew what they were doing and who went above and beyond to get the relevant information I needed. We know it’s a bit of a change but we encourage you to try it out. Xero Central connects you with experts right across our passionate global community to help you and your business flourish. This often has its limitations and can delay us resolving any issues you may be experiencing. Xero’s customer experience team are a wonderful group of humans made up of accountants, bookkeepers and small business owners and are always available to tackle more complex questions. We know that some people prefer phone support, but most busy small business owners don’t have time to wait on the phone to speak to someone, especially if it turns out that person doesn’t have the right specialised expertise to help them. Consult articles explaining how to use Xero and troubleshoot issues. Feb 13, 18:02 UTC. If you’re used to emailing us when you need help, you’ll find that’s no longer the way to get in touch: if you do send us an email, you’ll receive a reply asking you to log in with your Xero credentials and raise a case at. If you want to check back on where your case is at, you can see the status of your case, which specialist is working on it, and an expected response time, all in real time. It ended up with a phone call/Team Viewer meeting and the problem fixed! From 26 Jan 2019 (25 Jan in the US), the new secure and more beautiful way to contact Xero support is via Xero Central. Check out the Xero advisor directory to find a local accountant or bookkeeper who understands your industry, your business, and your goals. Access all Xero features for 30 days, then decide which plan best suits your business. The concept of "app types" will be going away with OAuth 2.0. Your email address will not be published. He’s a bit of a legend around Xero! Get Fios for the fastest internet, TV and phone service. Cancel any time. Troubleshooting | Xero integration. Any cases that predate the 26 January change won’t appear in My cases. I have checked that the correct BSB and Account number have been entered i.e. Brighton Xero Bookkeeper Specialists. Hardly ever have to ask for Support anyway – it’s a superb package and our big numbers of schools love it. Just log in and ask your question at Xero Central. Feb 13, 20:00 UTC. Other vendors (*cough* MYOB) manage their support tickets like this – it’s such a pain and was always a point of difference that made dealing with Xero such a pleasure. Hey Aaron. Share your Xero account with them to collaborate on your numbers in real time and get instant advice. I explained he can do this by going on the xero … When a support specialist replies to your message, you’ll receive an email with a link to log in so you can read the message in My cases, and respond if needed. Scheduled - Xero will be conducting upgrades during an outage scheduled for Sunday, 14 February 2021 at 8:00 AM NZT. About Xero Central. Email address. Save my name, email, and website in this browser for the next time I comment. Here’s a little throw back for you, so you can get to know him a little more: https://www.youtube.com/watch?v=X-88wS75Eel. Automate your accounting with Parex Bridge. https://www.youtube.com/watch?v=X-88wS75Eel. Whatever timezone you’re working in, someone will be there to help. One of the greatest things about Xero is its support team. We love questions as it means our users want to get on with using Xero and running their business – so it’s definitely not in our interest to reduce them. You can get there via the help icon in your Xero product, or by going direct to support.xero.com from any device. Other statuses include ‘action required’ where we’ve asked for more information from you, and ‘call scheduled’ if a specialist has arranged a time to call you. Find support on the Xero Advisor Directory. Get in touch with the support team over phone, chat or email, if you need assistance. As with any release, we’ll be closely monitoring performance and feedback and continue to build out further functionality to improve the support we’re able to provide. We find we can provide higher quality support by hiring support staff that are accountants, bookkeepers and small business owners with the expertise to answer questions, instead of outsourcing to a call-centre. You can also ask questions, offer solutions, and find answers in discussions with other users, or get in touch with our friendly and knowledgeable support team members. It will allow us to keep improving the support we offer in Xero Central – so you can count on a great experience and excellent service from Xero. All rights reserved. Join and get Xero-certified to get Xero for your practice accounts, plus Xero HQ for managing clients. . He’s the man! You’ll receive the notification in the email account you used to log in to Xero and raise the case. Your email address will not be published. In progress - Scheduled maintenance is currently in progress. In My cases you’ll be able to look up your cases to keep track of your questions and answers, see who’s looking after your case and where it’s at; and you’ll also be able to look back at your conversation with the support team. Once you’ve sent us a query, you can look up how it’s progressing in My cases within Xero Central. That includes from Xero business edition, Xero Expenses, Xero Payroll, Xero Projects and Xero HQ. Get our best stories straight to your Inbox, From 26 Jan 2019 (25 Jan in the US), the new secure and more beautiful way to contact Xero support is via Xero Central. Online accounting | Data security | Xero features, Run your business & understand accounting. On Xero's webpage, hover over Resources and select "Support at Xero Central" on the drop-down menu, and you'll be directed to the Xero knowledge base . You can get there via the help icon in your Xero product, or by going direct to support.xero.com from any device. If you have manage users permission, invite Xero support into your organisation when you contact us to help with a problem.When you raise a case, select the correct organisation, then select the checkbox to Invite Xero support into your organisation.. When you ask a question, Xero Central will suggest some relevant support articles. Manage the cases you've raised in My cases. You need to work for an accounting or bookkeeping practice. You know I can ring intuit, I can ring Reckon I can ring MYOB. Required fields are marked *. We think our support team are pretty fantastic too! You can also go there to get in touch with our support team. Email support@xero.com or send a message from within your Xero ledger. Find out why over 1,000,000+ subscribers have fallen in love with Xero. We’ll be able to make sure we have all the information to give you a prompt answer and allow you to see the status of your cases and the answers you get creating a more transparent process. That includes from Xero business edition, Xero Expenses, Xero Payroll, Xero Projects and Xero HQ. The help I got was great, emails asking for detail and steps I should take. It will still be really easy to get in touch with us – in app (where you’ll likely be when you need to reach out), in Xero Central, or also by going to support.xero.com. Customer Login for Xero Accounting Software. Import employees, customers, contacts, and inventory items If you added, edited, or deleted an employee, customer/contact, or inventory item in Xero, make sure you update it in QuickBooks Time: select Xero … Therefore we combine the best technology with a very qualified support team that can help answers your questions quickly and thoroughly as needed. Thanks Maria. In fact we want more people asking more questions on whatever they are stuck on, what they want to find, and help discovering the amazing Xero features. You'll find how-to steps, trouble-shooting articles, explanations of Xero features and practical tips, professional development courses, as well as discussions and advice shared by other users. Discussions on Xero Central. Some questions are quick/urgent that it would be nice to speak to someone immediately, rather than waiting 12 hours for a response by email. Specifically the ease of email support. The cyber security landscape is changing rapidly, and protecting our customers financial information and data is very importance to us. Head home or search above. If this doesn’t fully answer your question our amazing support team will be able to use the additional information available to them via My Cases to get the right answer to you even faster. No wait time. © 2021 Xero Limited. So Dial Our Xero Helpline Number +61–283173394 and get in touch … I have been using Xero for 7 years and only this week I had a need for serious support with a meltdown. Connection limits limits will be the main difference between certified (i.e. I’m sorry you’re disappointed about the change Glenn but we really believe there are many positive benefits to our customers with this change. We don’t have any immediate plans for live chat at this stage Trisha. Tabs. Thanks Jeff. And if you have the right to do so, you’ll have the option to give Xero Support permission to view your Xero organisation so we can answer your question faster. Then, if you still have questions, use the Get in touch button at the bottom of any support article. Same in Xero, Xero support is here providing you with a Secure and Reliable Option for doing Business with the Calm mind. In addition, My cases provides you with greater visibility, transparency and security. You've somehow ended up in the middle of nowhere. Call 1300 344 480 Get instant support over the phone for your Xero questions. Once you’ve raised a case Kevin, our support team are happy to give you a call if the problem is urgent or complex. Provided you’re logged in, you’ll see the status of each one as it moves from being in the support queue to being with a support specialist and under investigation. Is this for my benefit or yours? Update your Xero Central profile. Get help from Xero support. You’ll need to login with your Xero credentials. In the latest … You’ll be able to continue using email to manage your open cases until they’re resolved. First to 5G. Safe and secure. Or … Use our mobile app to reconcile, send invoices, or create expense claims - from anywhere. How to set up the Xero integration. Your customer service is THE WORST of any of the sbs companies I have ever encountered. By logging in it means our people know more about who’s asking the question and key information so they are able to better customise their answers to you for a faster resolution. By using My cases, we’ll be able to use the information available to us, such as who you are, to help you faster – getting you the answers you need and resolving any issues you may have. Xero certified advisors. Get support on using Xero products. Xero provides free online support and education on Xero Central backed by help from our award winning, accounting-qualified support team. Brock Anderson,CPA, Independent Contractor Tax Advisors "After having used Xero, Peachtree, Freshbooks and Outright, I finally decided to use Zoho Books for my clients. If you have more than one business on Xero, you’ll be asked to pick which business your question relates to, making it faster for us to get back to you. Is the possibility of live chat on the horizon? We’ve always had excellent support from Xero and I am sure this will be no different. Then, if you still have questions, click the Get in Touch button at the bottom of any support article and we’ll get back to you as soon as we can by email. You can add additional information at any time. How to manually sync invoices to Xero. The instant answers offered by Xero Central are powered by machine learning which means they’re pretty smart – but if you’d prefer send your question through to the support team you still can. email you’re now forcing us to use a different system! Join discussions with other Xero users. That includes from Xero business edition, Xero Expenses, Xero Payroll, Xero Projects and Xero HQ. I’m looking forward to this new way of support. They are … I’m not sure that’s Microsoft. I hope I get to work with Arthur Xero! Not to be confuse with actually being Xero – we are specialists and partners of Xero software. Ask a question. The cyber security landscape is changing rapidly, therefore we are consistently updating our platform to provide best in-breed security to our customers. With instant answers and your cases managed by Xero support staff with the right balance of up-to-date accounting, technology and service knowledge, you can expect prompt helpful answers. If you'd like to take the opportunity to learn more about the power of using the more advanced features in Xero then do get in touch and I'll be happy to tutor you. I use Xero for my consulting practice and this will make life a lot easier, Thanks Thomas – great to hear you’re excited about the change. If you don't have manage users permission, you can't invite Xero support. He would like to be able to add expense receipts eg for things he has bought online onto the Xero app. How do I get in touch with Xero support? You can tell us which Xero organization your question refers to and also attach any relevant documents or files including screenshots. I have introduced my client to the Xero app for submitting expense claims. This can make my life easier to locate past queries and conversation won’t clutter my email. Get expert help and support whenever you need it at Xero Central.You can look up support topics and articles at any time. All rights reserved. partner) and uncertified (i.e. Contact Xero Support if you need extra help. If the goal is to decrease support query volumes it will probably work, but satisfaction will also fall. With Xero you get free, unlimited support 24/7 from our customer support team. If you can’t find the answer to your question in one of our support articles on Xero Central, you can log in and get in touch for free – there’s a Get in touch button at the bottom of each support article – and we’ll get back to you as soon as we can by email. Hi James. Since Xero began, we’ve always provided support predominately via e-mail. You can provide your phone number, or we’ll ask for it if talking to you direct will help. From 26 Jan 2019 (25 Jan in the US), the new secure and more beautiful way to contact Xero support is via Xero Central. Hi all, New to Xero and seem to be having issues with importing pay run ABA files into our Westpac account. You can also post a question on the Xero Community website – we are the most active Xero Advisor of the forum, so we may even be the ones answering your question! The transition from email-correspondence to My cases will allow customers to engage much more securely. We think technology can be used to help solve quick questions so our business owners get the answer they need with more time to focus on business-critical activities. You’ll be able to go to My cases in Xero Central to see a list of your open and closed cases. We really think you’ll like the new experience Michael. from any device. My cases in Xero Central does allow you to get beautiful contextual answers from one of our thousands of support articles once you start typing your question. We are Xero bookkeeping experts and here to help all businesses from startups to bigger companies whether its ongoing bookkeeping or just helping you setup on Xero. You can also chat with a Xero customer service representative 24/7. In fact, a lot of our Xero consulting and support work can be directly tied back to improper (or non-existent) training. Therefore, finding a workplace pension provider who can also work with the Xero payroll system can save a lot of employers quite some time. You still aren’t listening. Our support team is available 24/7. My cases: finding and managing your Xero support queries. You may find the answer you need straight away. This is Xero becoming like Microsoft in customer service. you’ll be able to look up your cases to keep track of your questions and answers, see who’s looking after your case and where it’s at; and you’ll also be able to look back at your conversation with the support team. Run your business on the go. It’s small business accounting software that’s simple, smart and occasionally magical. I think I know the answer and it’s not me! You can also go there to get in touch with our support team. You'll find how-to steps, trouble-shooting articles, explanations of Xero features and practical tips, professional development courses, as well as discussions and advice shared by other users. My cases in Xero Central means not only can you get instant answers from our thousands of support articles, but you can send us your question and get on with your day. Xero Central is the place to go when you're looking for learning or support. Logging and creating a ticket is a real hassle, makes it harder to include screenshots. Despite Xero’s popularity with smaller employers and accountants, our data shows that only four workplace pension providers currently have active integrations with Xero Payroll. Invite or remove Xero support from your organisation. Xero Training. When you click on a case to see more detail, it displays the messages between you and Xero support, the status of your case, when you can expect a response, and which support specialist is looking after it – along with their photo and a few details about them so you know who you’re talking to. When you're looking for answers, start by searching support articles in Xero Central. If there’s an outage or you have problems logging in, you’ll still be able to initiate contact with us via prompts from the login screen or the Xero status page. This is real step backwards for ease of use. Yes, we think having your questions in one place will really make it easier. Started by Shaun Wright - 24 Sep 2014 in AU Payroll. Welcome to Xero, if you don't have an account, try Xero for free. Xero Touch - Add pdf files from icloud library onto Xero app. My cases in Xero Central. Get a real-time view of your cashflow. Choose how best you learn – through webinars, videos, self-paced online courses, on the job tools, or more. Xero provides its 2+ million subscribers with connections to a thriving ecosystem of 800+ third-party apps and 200+ connections to banks and financial service providers. Raising cases within Xero Central will keep your personal information safe and secure, and simplify processes so you always go to the same place for assistance. You can provide your phone number and ask us to contact you if needed. Automated orders sync from Amazon to Quickbooks Online and Xero - Parex Bridge. Behind the scenes: Denver support team members, Why we’re securing your account with Multi-Factor Authentication, Xero Education Month: Next stop Australia, Xero and Capital One partner to help rewire the small business economy, Xero Wins Linkedin’s ‘Bring Your Employer Brand to Life’, Trailer Happiness: Serving party goers a taste of Carnival spirit in Notting Hill. It has … How to sync your Timely customers to Xero. On the inaugural 2018 Financial Times FT1000 High-Growth Companies Asia Pacific list, Xero was the fastest growing tech company in the $200+ million segment. How the hec does this help me if I am stuck and trying to fix a problem? Getting started with Timely and Xero. MEGHAN Markle has made a bombshell claim that the Palace blocked her doing an Oprah Winfrey interview before marrying Prince Harry. Our team members are highly trained and experienced Xero employees, many with accounting qualifications at degree level or above. Xero Central is the place to go when you're looking for learning or support. Get Started. You know, even if you are furloughed you are still able to do training? Leave all your accounting worries for your ecommerce sales to our system. public/private) apps.New apps will be able to connect with up to 25 organisations before they need to get certified to have the connection limit removed. no spaces or hyphens. Join and get Xero free. Get Xero Accounting Software package with up to 80% Subsidy through Productivity Solutions Grant (PSG) Xero package includes 1 year of Xero subscription, migration of data, setup of COA and form, personalized onsite training and 12 months of local technical support. We’re really confident our customers will like it, So instead of having a simply way of contacting you, i.e. We don’t want to have busy small business owners on hold with a call-centre where the staff don’t have the specialised expertise to help. When you raise a case, you’ll need to be logged in with your Xero credentials so that your conversations and any sensitive information you share with us are kept private and secure, just as your Xero data is. Awesome news. Free support is always available from Xero. Over the years we have asked for and listened to feedback from our customers on some of the ways in which we could improve the overall experience. Get in Touch. We don’t want your added hurdles. "Xero" and "Beautiful business" are trademarks of Xero Limited. How to reconcile your payments in Xero. Log in anytime, anywhere on your Mac, PC, tablet of phone to get … Any Overtime pay item from Xero will appear in a dropdown next to XERO PAY ITEM. Our education team are not only experts in helping you to make the most of Xero, but are also here to help you grow and succeed as a professional. © 2020 Xero Limited. Their support team is fantastic and very responsive. This was the first time I had used Xero's support function to get in touch with a human and it worked very well. We know that some people prefer phone support, but most busy small business owners don’t have time to wait on the phone to speak to someone, and especially if that person doesn’t have the specialised expertise to help them. This is not new or better, and it is not a “a smoother, more secure, more transparent process.” It’s just another way for Xero to tell its customers “our way or the highway.” You could continue to support opening cases by email, which for most small businesses and non-profits (especially volunteer-driven ones), is more convenient than visiting an often out of date website, filling out a form, and “helpful” links to fend off new cases. Downtime is expected to be between 30 - … As a Xero award-winning accountant, I know how important training is to the successful implementation of Xero to my clients. Xero does. Start your free trial. 24/7 online support.