Package arrived promptly and well packed. Useful. People answering in live chat are always nice and polite and helpful ! | Read 1,261-1,280 Reviews out of 1,850 Trying to purchase a product which I’ve been waiting to purchase using the 20% off before midnight and at checkout the offer has already expired. Find a businesses trust across multiple review sites with a quick glance. Website: uk.spacenk.com; Headquarters: London, United Kingdom. Very attentive and taking a genuine interest in resolving customer’s queries. Simply enter your name and email address online to get your exclusive code, then start spreading the love. Check out what 1,987 people have written so far, and share your own experience. The checkout process had an error message and would not let me proceed. Size: 501 to 1000 Employees. 120 Space NK reviews. Great customer service . Containing iron powder which starts to warm up the moment you open the pouch, these velvety one-use masks are a true game changer. Companies House Companies House does not verify the accuracy of the information filed (link opens a new window) Sign in / Register . The customer service response was within 1 day. They did it very quicky and with no fuss. Do you agree with Uk Spacenk’s star rating? But on the upside if you do ever get through to someone on the phone or via live-chat then the staff are very helpful and courteous. 0.0 /5. The best products at Reasonable prices and always have great samples! On all orders over e £100. A free inside look at company reviews and salaries posted anonymously by employees. The go-to destination for worldwide beauty discovery, Space NK is the ultimate curator of over 100 established, niche and under-the-radar beauty brands Closed until 9:00 AM Monday (Show more) Mon–Fri Do you agree with Uk Spacenk’s star rating? SPACE NK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity. Reply. However, after a couple of days I then received an email saying that my order had been cancelled because of a payment delay. There are 7 customers that SPACE.NK.apothecary, rating them as excellent. I asked a question and got even more than expected. If ever I have had a question or query it has been answered promptly and efficiently. Delivery is always quick and gift packaging is beautiful. Try reclining with a Space eye-mask. You've already flagged this Advertisement. Ana from customer service was so helpful and gave me different options on how to proceed, and then emailed me to confirm. The email, with the subject line: ‘Which suncream suits you best?’, listed a number of products with brief descriptions, including two Institut Esthederm products Bronz Repair and Adaptasun Protective Body … Another good service from space nk! LOYALTY … UNVERIFIED Business - See the SafeBuy™ Universal Rating for Space NK Ltd - spacenk.com via Safebuy.org.uk. I emailed space nk and they responded very quickly apologising and gave me an immediate credit. Verified for safety Cosmetics & Toiletries. After having placed an order on line without claiming my loyalty points I found the team extremely helpful. The customer service department are amazing, I got a really quick response and have always found them to be so friendly and helpful. Check out what 1,866 people have written so far, and share your own experience. Due to COVID 19 my package got lost. Companies House Companies House does not verify the accuracy of the information filed (link opens a new window) Sign in / Register . SpaceNK is such a great company (and I'm sure it still is in the UK) but it is evident that they are clueless about serving customers in US. Space NK summer sale: Seasonal sales at Space NK provide significant savings on a range of products. Space NK Reviews Space NK 129. Very helpful girl sorted out my complicated account problem despite me being very distracted by a food delivery whilst I was speaking to her. SPACE NK has announced they're giving shoppers £20 off £100 hauls, so you can stock up and save. Highly recommend. Staff were very helpful and friendly. | Read 361-380 Reviews out of 1,987 For businesses. I contacted the customer service team immediately and decided to send it back for an exchange.The customer service team, Aya, was so helpful that she replied within two days, and sort this out for me.After sending back the broken item, I received the replacement within a week!I was so grateful for getting back a new one and can finally enjoy my Valentines gift! Only the latest review will count in the company's TrustScore. - See 22 traveler reviews, candid photos, and great deals for London, UK, at Tripadvisor. She answered all my queries and took the time to guide me through the steps to sort out my order. Thanks. Even more of a loyal customer now than before. For Nicky Kinniard, founder of Space NK Apothecary, beauty is an extension of fashion. Exceptional customer service, professional and courteous. This is amazing. Industry: Beauty & Personal Accessories Stores . Would recommend. PLUS, FREE RETURNS ON ALL ORDERS. They rectified the problem with courtesy although my error. Thanks for all the help and for sorting out my issue so quickly. When I received the parcel I had to pay the customs fees, which I did. Andy Lightfoot. How can they operate like this? Not 100% happy? ORDERS & PAYMENTS. © 2021 Trustpilot, Inc. All rights reserved. Founded: 1993. Space NK: Worse customer service! | Read 1,281-1,300 Reviews out of 1,866 They heat up on contact with skin and, weird as it sounds, are 110 per cent soothing, even at 1.45am on election night. They refunded this to me within 24 hours! I had a small issue with a damaged item in my last delivery ,resolved in no time at all with little intervention needed. A very pleasant purchasing experience! Very fast service and problem was resolved in no time- I am impressed! Over 60 stores across UK and 20+ stores in USA 3. I have used SpaceNK for years - as a Brit living in NY it was a home-from-home experience. Excellent customer service and help. Absolutely loved my time at Space NK! Space.NK SWOT Analysis Space.NK Strengths Below are the Strengths in the SWOT Analysis of Space.NK: 1. I waited some days more as advised by space Nk but never came. Check out what 1,848 people have written so far, and share your own experience. Contacted Space NK customer services as I was struggling with a promotion code. Good relationship with senior management who I found to be supportive and approachable. Such a quick shipment. Excellent customer service. I was very pleased with their service as always which is what makes them a trustworthy company and I will always use them for my products. Fabulous choice and range . 3.1 ★ ★ ★ ★ ★ 61 % Recommend to a Friend. Prompt, professional and courteous. SPACE NK Summer Refresh Goody Bag GWP June 2020. So quick to reply and come up with a resolution to my problem! Kathryn 14 reviews. Thank you! Space NK: Poor customer service - See 21 traveller reviews, candid photos, and great deals for London, UK, at Tripadvisor. Packed with some of our favourite brands including NEOM, and Paula's Choice; it's a must have for an beauty fan. © 2021 Trustpilot A/S. Do you agree with Uk Spacenk’s star rating? A self-warming eye mask that calms your mind and drags you off to sleep faster than…zzz . Love shopping with Space NK, excellent choice of brands and products. 3 hours early! They offered me a refund or resend. If you’re the type that loves expensive skincare either as a treat or, like me, they’re the only thing that works for you, this is the place to go! There customer service was super helpful and efficient, very impressed. I would 10/10 but again from the company. They were super friendly and professional and ensured that I received what I needed. Unfortunately, I had to pay VAT at the post office. So top, I'll definitely will shop soon here. Do you agree with Uk Spacenk’s star rating? We got there at 7pm, we ate and headed for the film starting at 9pm - parking was £10. Excellent service. Their customer service is also great. One of my absolute favourite stores, I just wish that I lived closer to one. Why would they say midnight????! Every 2 pals that you introduce to the beauty apothecary will get you a fancy £10 to put towards your next cleanser, serum and more. You can grab various luxury brands for a fraction of the original price in the mega Space NK summer sale. After a mistake with ordering a product, I contacted Customer Services and Ana provided a solution within minutes. Excellent customer service! Their Fresh and Emma Hardie ranges of products are truly wonderful, the best I have ever used, gorgeous floral scents, lovely texture, very effective moisturisers! Services of Space NK . But, the online store is fantastic too. Had an instant response with good advice. Customer Service assistance was quick and helpful. FREE UK STANDARD DELIVERY OVER £40. Check out what 1,804 people have written so far, and share your own experience. SPACE.NK.apothecary has collected 8 reviews with an average score of 4.50. OfferedbySPACENK Customers looking to purchase products like bath & body, skincare, fragrance, makeup, accessories, haircare, suncare, and gift can comfortably do so on the SPACE NK website.Customers who are not satisfied with a purchase for any reason can return them for exchange or refund with 28 days. Think acids and peels – AHAs, BHAs and PHAs – sales of which grew 70 per cent in 2020 (compared to 2019) on the Space NK website and continue to grow. So great to see such brilliant customer service being delivered online in real time. Inside Space; Trending; 100% SATISFACTION GUARANTEED. Such a helpful response, way beyond expectations for my very simple question, which resulted in several improvements ti my Space NK experience. International order with no tracking details. Excellent prompt service. Useful. | Read 41-60 Reviews out of 1,848 So I ordered the voucher again using a different card. I had an issue with Royal Mail (no surprise) Space NK resolved it promptly and efficiently. UK watchdog the Advertising Standards Authority has backed prestige beauty retailer Space.NK.apothecary, after a complaint was lodged concerning one of its marketing emails. When i received my package i paid VAT although i shoudn't have so i contacted SpaceNK customer service and they refunded me within a day or two. Always a great experience shopping in store which I really miss but Ana went above and beyond to make a lovely online experience. Excellent customer service. Thanks so much again Sian! I received Diptyque’s travel spray parfume during Valentine’s as a surprise gift. Do you agree with Uk Spacenk’s star rating? Space.NK Target Market Upper middle class and upper class. Read reviews of Space.NK, share your experience and resolve your issues. Space NK now has 60 stores across the UK and 29 in the US, supported by its online store, all of which offer a unique range of 70 of the best brands in the industry. Just send it back. The discounts usually peak at 50% on selected items. UK Space NK have delivered top quality cosmetic products to me, on time and at reasonable price. In addition, SpaceNK was the only online shop in Europe who sold Chantecaille lipsticks. Deb, Only the latest review will count in the company's TrustScore. Space NK store in Belfast, Northern Ireland Founded in 1991 by Nicky Kinnaird , Space NK first opened its doors in Covent Garden in 1993. Shop Space NK’s edit of luxury makeup, haircare, skincare and fragrance from bestselling brands including Charlotte Tilbury, Drunk Elephant, Diptyque and more. N.Dulge - customer loyalty program 2. So many great brands plus, the N.dulge scheme rewards you with points which you can turn into cash to redeem against your purchase. However, the item has a broken part when I opened it. I was really impressed that Ava responded straight away and my friend had her birthday present that morning! Thank you , Fantastic range of products. Meanwhile, look out for Drunk Elephant’s much-anticipated UK launch of the Stateside bestseller, known as … Space NK is committed to providing quality service to our customers and we hope that you're pleased with any purchase you've made or service you've received from us, and that you'll never have reason to complain, but if there is something you're unsatisfied with, we'd like you to tell the relevant Space NK team about it. 33 reviews of Space NK "Keep in mind that if you're driving there then you'll have to pay for parking as well. I made a mistake when ordering a SpaceNK e-card and emailed customer services on a Sunday morning to ask if they could amend it. I later checked my bank accounts and £50 had been taken from both accounts! Do you agree with Uk Spacenk’s star rating? Set of brands hard to find outside Space.NK. Also very transparent on details of brexit delays and possible customs fees. I have no tracking details after the order left UK and Space nk does not know who the order is with now and they also do not know the delivery date! Had a query about a gift card I was given which had expired and I was given a new one straight away. Reply. 65 % Approve of CEO. Looking forward to receiving my package now !! They ignored my request and dispatched 10 days later. | Read 41-60 Reviews out of 1,804 Revenue: $10 to $25 million (USD) Competitors: UNKNOWN. Great customer service, & great website ! Great customer service after an issue with an order, thank you Space NK, Shopped at space nk store for 6 plus years or more always spent lot of Money here Had few order issues online when my orders were incorrect Christina sent me a disgusting rude msg trying to imply the items weren’t missing which is very offensive and appalling And said if I have another issue in future I won’t get a refund which is beyond disgusting I won’t ever shop online here again I’ll stick to buying in store or more professional places. Always fantastic customer service Staff so helpful and knowledgable on products. The concept store started out in London’s Covent Garden area and the carefully curated beauty, wellness, makeup and fragrance lines have now became an internationally respected brand with 62 stores in the UK … Had a minor issue with the birthday gift, they got back to me literally straight away! Completely frustrating and a waste of time. Share. ORDERS & PAYMENTS Cancel Or Amend My Order Payment Methods Using Gift Card online SEE ALL. CUSTOMER SUPPORT . My parcel was stuck in customs for a week but as the website clearly informed of delays, I was not worried. Rate Space.NK’s value and service. SPACE NK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity. Unverified temporary profile CLAIM Space NK Ltd Space NK Ltd Edit company SafeBuy™ Universal Rating: spacenk.com. Wonderful selection of brands on the website. I then contacted customer service to refund me the customs fees. Share. The team members were great and a joy to work with. Very helpful customer service… Very helpful customer service department, I always love dealing with SpaceNK. Needless to say, i was impressed. I contacted SpaceNK and they refunded me the VAT without any objections. All rights reserved. Followed the advice and it worked. Pleasant, polite and efficient, what more could you ask. Great birthday gift scheme to try out new products each year. SPACE NK has launched an Essential Box for Her and it looks incredible. Compare Space.NK with other companies before you buy. Thank you Space NK for delivering time after time beautiful products... great customer service. I recently had a delivery and one of the items was damaged. Services. Thanks for your help! Space NK Serious misrepresentation. Check out what 1,850 people have written so far, and share your own experience. The local store closed during 2020 so I placed an order in mid-December on the US site and by mid-February I was tired of getting the automated message about experiencing delays etc. During my time here, I worked at two different stores and loved them both. Very efficient and kind support staff. I live in Switzerland and have ordered products.