—John H. Dirckx, The Language of Medicine (2nd Ed. When a friend or loved one shares something difficult with you, she is mostly looking for someone to listen. Let me make it right. Explore, If you have a story to tell, knowledge to share, or a perspective to offer — welcome home. Your friends and coworkers will certainly appreciate your efforts. What are synonyms for empathy? Today, let’s shine a light on some of us: Writer, speaker, brand strategist and entrepreneur. I'm sorry. I'm sorry this is so discouraging right now. Empathy in customer service benefits everyone. Remember, you are there to be friendly, not a friend. Today, we share 49 compassion quotes about showing empathy, kindness, and love to others. The quotes below talk about the importance of empathy in the world. And while our intentions are good, this approach is rarely helpful to the person in pain. It's perfectly normal to feel frustrated in a situation like this. Perhaps you’re thinking: okay, what Barbie did was great, but what I do is write for businesses – and that’s about practical, not touchy-feely, stuff. Try these examples: Empathy also plays an essential role in romantic relationships. If you need more inspiration, look at some genuine examples of showing empathy and work more perspective-taking and active listening into your daily interactions. That has to be confusing and discouraging. “What I’m hearing is that you are feeling ____. It sounds like you were doing the best you could, even though it was difficult. It shows you understand (or are trying to understand) how he might be feeling. Use the following empathy phrases and words to make a customer feel like a valued individual, rather than just another number in your queue. Empathy Example 2: Have you ever noticed that your dad is frustrated while he’s tidying up some of your toys? I can totally see why you would be upset. When something terrible happens to a friend or loved one, it can be difficult to know what to say. 12 synonyms for empathy: understanding of, feeling for, appreciation of, compassion for, rapport with, commiseration for, commiseration, compassion, condolence. Synonyms for empathy in Free Thesaurus. 0 0. Antonyms for empathy. Empathy is heartbreaking — you experience other people's pain and joy.Sympathy is easier because you just have to feel sorry for someone. From knowing what to say after a death to sharing their loss during a bad breakup, it's all about listening and responding in a way that shows you understand your friend's perspective. You want to be empathetic, and that’s a good. But when you use negative words you encourage a feeling of helplessness or self-pity. But, if you are someone who struggles with what to say in these situations, the following list may help you find a better response than the ones we typically say. In other words, it helps us to understand the feelings (wants/needs) of another person. The world will be a better place because of you! Sounds a lot like empathy, doesn’t it? Send a sympathy card if someone's cat died; feel empathy if your cat died, too.. Show the value you bring to a workplace by your mastery of these skills. Anonymous. It makes me so mad just hearing about it. I know you have a lot of choices, so I want to make sure we meet your needs. Everyone working in customer service knows that words are incredibly powerful, and some of them can truly either make or break customer service experiences. If that happened to me, I would feel upset too. But you think about it from your dad’s perspective and realize that he doesn’t like how it feels to have a messy space and he feels frustrated at having the extra work of tidying it up. We use these statements because they have been said to us in similar situations. Medium is an open platform where 170 million readers come to find insightful and dynamic thinking. But even if you haven’t lost a spouse or diagnosed with cancer, you can imagine what it might be like if those things had happened to you. Founder of Blue Kite (https://flybluekite.com) and Host of Make it Brave podcast (http://makeitbrave.com). Recommended for you: 30 Empathy Statements and Phrases that Show Customers You Care. What you're saying makes so much sense to me. But, if you are someone who struggles with what to say in these situations, the following list may help you find a better response than the ones we typically say. Your patience here has been so important. We got your back: In a service environment, the language that we use has a huge impact on customer emotions. Even if interviewers don't consciously realize that you're reflecting their own words back, it'll make a subtle, positive impression. Let the person know you appreciate her sharing with you and acknowledge that it might have been difficult to do so. Copyright © 2020 LoveToKnow. Many people struggle with vulnerability because they have been burned before. What you're saying makes so much sense to me. I know it feels like no one understands, but I'm listening right now. See more. Expressing empathy is a good, natural, and honest way to promote relationships, both personally and professionally. Make the Customer Feel Valued In How to Win Friends & Influence People in the Digital Age , Dale & Associates point out the transformative power you have over people when you focus on what’s right with someone instead of what’s wrong. I know you've put so much time and effort into this, and it has to be frustrating to see the project shut down. I feel like there's a word that's buried in my head that's refusing to answer my calls, that means to "elicit empathy". Then, try one of these empathy statements: Handling situations with angry or unhappy customers involves taking perspective and communicating empathy effectively. To be honest, showing empathy is a lot more about action than it is about words. Empathy was first used to describe how a viewer's appreciation of art depends on her ability to project her personality onto the art. Some school days are just really hard. Show you care by asking questions and showing a genuine interest in what they have to say. The following statements can be part of your empathy training for customer service, enhancing the relationship with customers and showing them you truly care about their needs: Encouraging a coworker or team member who is having a bad day or dealing with a difficult situation is part of being a good leader. I know what it feels like to get a bad grade. Empathy differs from sympathy in that it's about taking perspective instead of just feeling sorry for someone else. The problem is that we often show this by trying to “fix” the problem or forcing the person to look on the bright side. I would be upset if someone talked to me that way too. 1 decade ago. The best way to connect with someone is not by talking, but by listening. Very likely, these same catchphrases are used frequently in internal communications and company-wide meetings. Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another's position. Synonyms for Empathy (other words and phrases for Empathy) - Page 2. It helps your customers to feel heard about and cared for, it boosts key customer metrics and it helps your support team feel good about the work that they do every single day. You simply have to be mindful of how you approach it. Save it in Journal. When someone chooses to open up to you, it shows they really trust you. Did you want all 35 empathy phrases in one easy to store list? It must be frustrating when students turn things in late. That must have hurt your feelings. Perhaps the best thing you can do is to acknowledge how the other person feels. Show you're not only listening but that you really care with these powerful examples of empathy statements. “Empathy is different from sympathy. Find 579 synonyms for empathy and other similar words that you can use instead based on 5 separate contexts from our thesaurus. Empathy 10 Traits Empathic People Share And how to look out for yourself if you are one. When you're friends with someone long enough, you'll need to support them through hard times. Adjectives for empathy include empathetic, empathetical, empathic, empathogenic, empathyless, empathized, empathizing, empathised and empathising. Each word below can often be found in front of the noun empathy in the same sentence. What do you say to show empathy? Empathy comes to us from the ancient Greek concept of empatheia.Defined as "passion" or a "state of emotion," empatheia is formed from the roots "en," which can mean "in," "at," "on," or "within," and "pathos," which describes "feeling." When you do these things, it helps the other person feel loved and supported. This reference page can help answer the question what are some adjectives commonly used for describing EMPATHY. To be honest, showing empathy is a lot more about action than it is about words. Empathy has become a fad word for sympathy, though it was adopted expressly to mean something different from sympathy: 'intellectual insight into another's emotional state without sharing in it.' Have you used any of these statements? Note There are 2 vowel letters and 5 consonant letters in the word empathy. Times of change are hard, and it's totally normal that you're feeling anxious about this. Empathy vs. sympathy. It might be a word that doesn't have the word "able" in it. Empathy is the ability to “walk a mile in someone else’s shoes” — while sympathy is feeling the same feelings as the customer and agreeing with them. Empathy adjectives are listed in this post. People can show empathy to other species too. It may be a little too easy to make this kind of mistake. Here’s what these responses might sound like: “Thank you for trusting me with this. It’s your job to honor that and respond with care. A Grand Theft: Auto Industry Stole Our Streets And Our Future, How to use indexes to optimize PostgreSQL queries, Find the Unique Number in an Array: Using the XOR operator. Compassion comes from the Latin word “compati,” which literally means “to suffer with.” It is more than mere empathy and care—it is the desire to help someone who is suffering, and to be able to help that person ease their pain. Definitions of empathy encompass a broad range of emotional states. Instead, it often minimizes the other person’s pain and does little to connect with how he or she is feeling. Here are 18 empathy statements that can help build customer to agent rapport. I believe most people really want to be encouraging when a friend or loved one is going through a tough time. E is 5th, M is 13th, P is 16th, A is 1st, T is 20th, H is 8th, Y is 25th, Letter of Alphabet series. That sounds like an impossible situation. Source(s): word describes empathy: https://tr.im/m76aV. Things are tough right now, but I'm here. Here are some examples of what this sounds like: Sometimes, it’s okay to simply admit you don’t know what to say or that you’re having a hard time imagining what it would be like to experience what the other person is going through. ), 1993. The best I … Wordmaker is a website which tells you how many words you can make out of any given word in english. In a sales environment this is even more critical. That doesn’t mean you can’t be encouraging. 30 examples of empathy statements, phrases & words for customer service. That really means a lot.”, “This must be hard to talk about. You can show you care by giving a hug, sending flowers, writing a handwritten note or offering to mow the lawn or do the laundry. That’s what empathy looks like — connecting with the other person’s pain and trying to understand how he or she might be feeling. I know it isn't easy to deal with stuff like this, but you are handling it so well. Something like "poor", but without the connotation of being depraved. Thinking of Migrating from REST to GraphQL? It sounds like you did everything you could. Can you tell me more about what you're looking for? Share what you admire about her. When you show your partner you share their feelings in good times and bad times, it strengthens your bond. I understand how hard this is for you. ... What is the word used to describe someone who has fallen in love with an individual who had passed away a very long time ago? Here, expert and undiscovered voices alike dive into the heart of any topic and bring new ideas to the surface. Help her see what you do — that she is an amazing person who is worthy of love. When you do this, it signals that you are a safe harbor for vulnerability. we have tried our best to include every possible word combination of a given word. It's a good way to diffuse conflict and strengthen your bond with others at school. After all this, anyone would be frustrated. Try a few in your resume and cover letter, and work them into your next interview! Sympathy is used to describe one’s emotions of sorrow, grief, or pity in reaction to another person’s misfortune. Learn more, Follow the writers, publications, and topics that matter to you, and you’ll see them on your homepage and in your inbox. I understand how frustrating it must be to wait this long for your order. Some are words of encouragement, and some are simply ways to show you share a common perspective. accurate, cultural, deep, emotional genuine, great, greater, human less, little, more, much mutual, natural, […] Here we have not only put together a list of the top 25 positive words to improve customer service, but we have also done the same for positive phrases and empathy … I know you've spent a lot of time on this already. Start by thinking about the other person's perspective and what that person must be feeling. Now, check out our list of great empathy … Another way to say Empathy? It's totally natural that you would feel this way. Learn about it and then see our action items below for ways to practice empathy in your life. Use this inspirational empathy words list to express your feelings: Whether you're a student talking to a teacher, a teacher talking to a student, or a student talking to a fellow student, showing empathy improves your relationships. We’ve become conditioned to believe that these cliché responses are the best things to say when someone is hurting — even if they weren’t helpful to us when we were in that same situation. Empathy is one of those skills you can always improve. People in pain really just want to be heard. Write on Medium, showing empathy is a lot more about action than it is about words, Build an iMessage Clone with Stream’s Flutter Chat SDK, The Eight Celebrities I Most Hope Aren’t Super Racist in Real Life.