When the range of quotes is from $400, to $4000!!! De forholder sig f.eks. Ask your question. Share. We do apologize if our service has been unsatisfactory. But again my parcel was sent by some Global mail, and after trying to find out why, I got some silly explanation stating that probably my carrier was not available at that time! Our members love our top-rated service and how easy and worry-free we make shopping and shipping from the USA! Stuart Ryan. Customer service criticism Mistakes happen when people do things, but the way they are solved and taken care of, is what separates fantastic customer focused approach from a mediocre one. They use to be a very good service but no longer the case. Creating the shipping request resulted in several options I could chose from: 1. the so-called "least expensive option", 2. a fixed rate at $518.97 and then a few more that would be faster but more expensive. Like others said-- took months to put the order together--basic shipping charges over $150-- but went ahead. Get in Touch. I already have another lot of great items that I'm getting ready to have sent to me with MyUS. We actually have a very good delivery rate to Australia. Please contact us from https://www.myus.com/about/contact/. Based in Australia Based in Australia, I have now used MyUS.com six times for onforwarding my USA purchases. The forum users flyingtrapeze and Realmholder gave positive reviews of Myus.com, as I did, two comments were off topic, and there was one vague criticism. I am in Australia. MyUS is a parcel forwarder, giving international shoppers access to US-made products before the products are sold or available in their home countries. Sent a message, never got a response, I can't believe there were ppl out there recommending those guys.Feels like they just steal your goods. But nothing! Great customer service I shipped a painting from Connecticut via MyUS to Kyrgyzstan using FedEx. Categories: Poor Customer Service, Reviews. 6,446 people have already reviewed MyUS.com. Amazon US issued me a refund. When it is finally logged to my suite, if I find myself charged for all the “hidden fees” people mention here, I will take this to a higher authority. $499.00/year; It's also available at $699/license & $999/license with additional features; Free Trial. Hi! + to a person in japan. In case of loss, I was told, insurance can be claimed only after 45 days from the date of dispatch, and then 60-90 days to be processed. TLDR:1) Customer support sucks, they're not empowered to make helpful decisions.2) Their platform/consolidation service sucks for oversized items. Quality Assurance Manual ISO 9001. They opened package claimed shipping damaged when I. Customer service takes forever to answer and packages get a very long time to sort out (even though they state clearly they have "no delays" - packages are in your suite about 2-3 days after you get a delivery confirmation from the merchant).On each delivery there is a new charge - "Package Level Charges", and multiple items charges - they count how many items you're shipping and if it's above a certain amount (depending on weight) then they have a fee. Pricing is vague, customer service even more so. )Total and utter rip off. We do apologize for the sign in issue. Took ages to register packages and now have 2 still stuck in a queue to ship with no action. So I would not hesitate to advise you to give them a try, because if your expeirnece is anything like mine you'll be a customer for life. Job Descriptions Software. It took almost 3 weeks to reach, which I thought was due to Xmas rush. At that point they disconnect their phones and don't respond to any emails so they can charge you easy money for storage fees. Other than providing a piss poor overcharged service it has other problems. i request full refund for 2 years fee. MyUS takes care of that! So I have to pay double for shipping. There is better out there and they will not treat you like suckers. I have saved so much money doing it this way. So frustrating! I have used MYUS many times and unfortunately with my last shipment, they have ignored my emails to get the purchase price of one package changed, so now I have had to pay more GST. No email received outlining that my account was changing from free to charged. Never have i ever had so much trouble with logging in to my account...I've tried multiple times to change my password, as I simply could not click 'sign in' after writing down my email and password (apparently it doesn’t log you in after you create an account). o use and to save you money but it's anything but. That information is stated when signing up for that membership. Australia Post launched its own freight-forwarding service, ShopMate, in November 2014. Information Security – ISO 27001. We feel incredibly cheated. Your trust is our top concern. I dont know.MyUS if you are reading this, you should treat your customers better and improve your service, you must be losing customers at an alarming rate.---Slow, Unreliable and Expensive!!! Now they are back to normal service, everything is super quick. I have made enquiries to MyUS and the helpful staff have answered all my emails. Category: Couriers: Services: International: and ; Interstate. | Read 501-520 Reviews out of 6,406 When I log into MyUS account I can see the package as "under review" - incomplete address. I would definitely go through MyUS again. I have contacted your support team multiple times and up to now, I have not received an answer as to what happened and where my shipment is. 5,026 reviews for MyUS, 4.5 stars: 'Sold high end item 3500. I have not heard back, not happy. This caused me to have to ship the parcels separately which worked out very expensive and is bad for the environment / inefficient way of shipping goods around the world. Because they were separate, the combin... After 2 weeks emailing to ask them where my parcel is, they tell me they mistakenly assigned it to the wrong suite and have credited me the value of the item. Read More . MyUS.com review I recently used myUS to have some speakers forwarded to my Australian Address. In some cases, this may result in a lower star rating. I'm writing this review after being a paying business customer for 6 months.